House FAQ & Contact

Shared rooms (Dining, Café, …)

Everyone can gather at the table. Chat history for shared rooms stays in the house database. If a shared room sits empty for about an hour, we only clear temporary memory — your history is still there when people return.

Private / personal rooms & sessions

Personal rooms keep a live session while someone is still part of that visit. If one person logs out, the other can still see the chat. When the session ends (both gone / last logout) we wait 5 minutes (crash grace), then archive and clear the live log so the room is clean again.

Avatars & profile pictures

PNG, JPG, or GIF only. Uploads are resized and kept light (under ~500 KB after processing) so the house stays fast for everyone.

Private room backgrounds

Dress your room with an uploaded image — PNG, JPG, or GIF. Max about 2000px wide (we resize) and 500 KB after compress. No web pages or random HTML as backgrounds.

Report, block & false reports

You can report from someone’s profile or the avatar menu. Reports are reviewed. Falsifying reports or gaslighting to misuse the system can get you reprimanded (mutes / suspensions). Play fair — Rockstar-style: evidence matters, abuse of Report does not.

Chat images

Moderators can post images in shared rooms where allowed. Formats: PNG, JPG, GIF only (no WebP).

Account & sign-in

If you see “Session expired,” sign in again. Keep your email/password safe. Daily security rotation may ask everyone to refresh around early morning.

Forgot password? On the password step, choose Forgot password?, enter the email on your account, and check your inbox for Reset Your Password.

Locked out from mistyped passwords? The gate offers Email me unlock / reset links. Check the email on your account for Unlock Your Password Lockout — both links clear the lockout; one also lets you set a new password. Save AskRue™ backup codes when you hook your authenticator. If you lose your authenticator (no backups), use Contact Us — include your username and the email on the account. AskRue™ never asks you to scan a QR from email or DM.

Agents (Ani & friends)

Call agents with a slash, e.g. /ani. Some names have aliases (like Chad for Sable). They join rooms when invited or when their worker is online.

Chat safety & allowed characters

Only house-safe letters and punctuation are allowed in chat. Odd symbols, scripts, and invisible characters become a box (□). Flooding or injection attempts earn a warning, then a 168-hour chat ban.

Something else?

Use Contact Us — we’ll match your words to a topic, show the FAQ, and you can still submit a ticket if you need a human.